Legal Disclaimer

The Company acts solely as a tour operator and coordinator and does not own, operate, or control any of the hotels, transport services (coach, car, etc.), or other facilities included in the tour package. Therefore, the Company cannot be held liable for any deficiency, injury, loss, or damage arising from the actions or omissions of third-party service providers.

The Company shall not be held responsible in the following cases:

Failures or non-performance attributable to the customer, including delays, missed services, or lack of documentation. Situations arising due to a third party not connected with the holiday services, where such circumstances are unforeseeable or unavoidable. Unusual or unforeseeable circumstances beyond the Company’s control (e.g., weather disruptions, natural disasters, strikes, political unrest, etc.).

Events that neither the Company nor the supplier could have anticipated or prevented, even with all due care. While the Company makes every effort to ensure a smooth and satisfying travel experience, it cannot guarantee perfection and is not liable for acts beyond its reasonable control.

All information provided in brochures, websites, or communication materials has been compiled with reasonable care, is believed to be accurate at the time of publication, and is offered in good faith. However, the Company does not accept liability for any inaccuracies that may occur due to changes beyond its control.

Complaints & Grievance Redressal

At India Travel Yatra, we strive to ensure every traveler enjoys a smooth, memorable, and trouble-free holiday experience. However, should you encounter any issues during your tour, we request that you immediately bring the matter to the attention of your India Travel Yatra Manager or local representative. They will make every effort to resolve the issue on the spot.

If the problem is not resolved to your satisfaction during the tour, you must submit your complaint in writing to the Company within 28 days of the conclusion of the tour. Please note that failure to do so within this timeframe may affect our ability to fully investigate the issue and impact the outcome of your complaint.

All disputes, claims, or complaints arising from or relating to any part of your travel with us shall be subject to the exclusive jurisdiction of the courts in Jammu, India.

Health Requirements
For the safety and well-being of all travelers, any person diagnosed with a contagious or infectious disease is strictly prohibited from participating in the tour. If a participant is found to be suffering from such a condition during the course of the tour, they may be required to leave the group immediately. In such cases, the individual will be responsible for making their own travel and accommodation arrangements to return home at their own expense. No refunds will be provided for the unused portion of the tour.

Our Liability

India Travel Yatra accepts responsibility for the travel arrangements we make directly and which are wholly within our control. We also accept liability for the negligent acts or omissions of our employees and agents, acting within the scope of their employment and duties.

However, we would like to clarify that our liability does not extend to certain circumstances that fall outside our control or are otherwise excluded, as outlined below:

Exclusions of Liability
We shall not be liable in any way (whether for death, personal injury, sickness, accident, loss, delay, inconvenience, increased expenses, consequential loss or damage, or theft) where such events arise from:

Acts or omissions of any third party or independent contractor not employed by us (including those providing accommodation, transportation, meals, or other services).

Circumstances beyond our control or due to force majeure, including but not limited to:

Natural disasters.
Industrial disputes or strikes.
War, threat of war, or terrorist activity.
Riots or civil unrest.
Technical problems with transport (aircraft, ships, or vehicles).
Delays or cancellations due to weather conditions.
Closure or congestion of airports, ports, or other transport hubs.
Unusual and unforeseeable circumstances beyond our control.

Limitation of Liability
Where we are found liable for any loss or damage, our liability shall be limited to the amount paid for the tour by the affected client.

Automatic Logging of Session Data

We automatically collect non-personal, anonymous information regarding your interaction with our Website, referred to as "session data." This data is not linked to any personally identifiable information.

Session data may include, but is not limited to:
Your IP (Internet Protocol) address.
Type of browser and operating system used.
The date and time of your visit.
The pages viewed and actions taken on the Website.
Referring website addresses, if applicable.

An IP address is a numerical label assigned to your device when connected to the internet, and it helps our servers deliver requested content to you. While session data does not identify you personally, it can, in some cases, be used to infer the general geographic area of the user.

We collect this information to:
Understand user behavior and usage patterns on our Website.
Determine which areas of the Website are most frequently visited.
Improve Website performance and user experience.
Diagnose server issues and ensure the security and functionality of our systems. This data is used solely for analytical, operational, and security purposes and is never combined with personal information to identify individual users.

Other Privacy Information

Our Website may contain links to third-party websites. Please be aware that once you click on any such link, you are navigating to a website that is not governed by this Privacy Policy. India Travel Yatra is not responsible for the privacy practices or the content of those external sites. We strongly encourage you to review the privacy policies of any third-party websites you visit, as their practices may differ significantly from ours. You are solely responsible for maintaining the confidentiality of your account credentials, including your password and other access details. Please exercise caution and responsibility when sharing or storing this information online.

Disclosure of Information

In certain situations, we may be required to disclose user information, including but not limited to:

In response to legal requirements such as a court order, subpoena, or request from a government or law enforcement authority. When we believe in good faith that disclosure is necessary to protect our legal rights, property, or safety; that of our affiliates, employees, directors, officers; or others.

To identify, contact, or initiate legal action against someone who may be violating our rights or misusing the Website. As part of a business transfer, such as a merger, acquisition, or sale of assets. In the event that India Travel Yatra or substantially all of its assets are acquired, customer information may be transferred to the acquiring entity.

Contact and Feedback

If you have any questions, concerns, or feedback regarding our Privacy Policy or data practices, you may contact us.

Please include "Privacy Policy" in the subject line of your email for faster processing. We will make every effort to respond to all reasonable inquiries in a timely manner.

Thank you for choosing India Travel Yatra. Your trust is important to us