Terms & Conditions

General Payment Terms
All services are subject to full payment realization before departure. If payment is made by cheque, delivery of the package or tour component will only occur after the cheque has been cleared.

Rights of the Company
The Company reserves the right to Cancel any tour package/tour component before departure. In such cases, the Company’s liability is limited to a full refund of all amounts paid.

Amend, alter, vary, or withdraw any advertised tour, facility, or excursion. A similar class hotel may be substituted if necessary. The Company is not liable for any consequential losses or expenses incurred due to such changes.

No agent or individual, unless in writing by the Company, has authority to vary or waive any terms, descriptions, or conditions.

Hotel Classification
Hotel star ratings are based on information provided by suppliers and are verified in good faith. The Company cannot be held responsible for inaccuracies in hotel descriptions, photographs, or amenities.

Meals
Meal count corresponds to the number of nights booked. Breakfast is not provided on the day of arrival. Meals are pre-set, and no menu choice is available. The Company may change meal arrangements if needed.

Transfers Packages

Transportation on a Seat-in-Coach (SIC) sharing basis unless otherwise specified. Sightseeing: Transport on SIC or private vehicle, depending on booking. Airport Transfers: Provided on SIC or private basis as per booking details.

Currency & Money Handling
Tourists are advised to carry holiday funds in a mix of cash and traveler's cheques. The Company is not responsible for any loss of currency or exchange.

Mode of Payment
Cheques are not accepted for immediate bookings. Booking is confirmed only after: 25% of the total payment is made. Full payment is due 20 days before tour/stay.

Accepted payment modes: Cash / Demand Draft/RTGS / NEFT /Online Payment (PayPal)/Wire / Telex Transfer (for international clients)

Outbound tour packages must be paid in foreign exchange, subject to RBI/GOI regulations.

Liability
The Company acts solely as a booking agent and does not own/control airlines, hotels, transport providers, or other service components. The Company is not liable for injury, death, or damages caused by third parties or circumstances beyond its control.

Cancellation Policy
Refund Terms (Package Cost Basis):
60+ days prior: 80% refund

59–40 days: 50% refund

39–25 days: 25% refund

24–15 days: 15% refund

<15 days: No refund

Special Cases:
Star Cruises: As per cruise operator’s policy

Hotel Bookings: As per supplier's policy

Flight Tickets: As per airline rules

High Peak Season (Dec 20 – Jan 15): No refund

Minimum 10% service charge is applicable on all cancellations.

Post-Departure Cancellations:
No refunds for unused services or accommodation after travel commences.

Refund Procedure
Refunds (if applicable) will be processed within 2–4 weeks.

Bank or card transaction fees will be deducted from the refund. Refunds will be issued in the same currency as payment, without interest.

Jurisdiction
All disputes fall under the exclusive jurisdiction of the courts in Jammu, India.

Medical Fitness & Caution
Some tours involve physical activity and are not suitable for: Heart patients, pregnant women, elderly requiring special care, etc. No medical aid is available during the tour. Tourists must be fit and capable of managing their luggage and physical requirements. A medical fitness certificate is advised before undertaking such tours.

Booking Procedure (Offline Bookings)
<10 days from departure: 100% payment required upfront

10–20 days: 75% payment upfront; balance upon confirmation

>20 days: 50% upfront; balance upon confirmation

For bookings requiring guaranteed confirmation, 100% payment is mandatory.

Any amendments or cancellations will be chargeable as per the cancellation policy.

No Show for Individual (FITS) Visits/Packages
In the event of a no-show or cancellation of tour or travel services due to any unforeseen or unavoidable circumstances, the Company must be informed in writing. The cancellation will be considered effective only from the date the written notification is received by the Company.

Please note:

No refunds will be provided in case of a no-show where the guest fails to arrive without prior written intimation.

All applicable cancellation charges as per the Company’s cancellation policy will apply.

IMPORTANT NOTE
(Applicable to Cancellation of Individual and Group Tours)

Service Charge on Cancellation:
Irrespective of the general cancellation slabs mentioned earlier, if a client cancels the tour/travel services for any reason after the booking has been confirmed, a minimum 10% service charge will be levied on the total cost of the tour package.

Cancellation Due to Natural Calamities / Unavoidable Circumstances:
If cancellation occurs due to natural calamities or unavoidable situations beyond the client’s control, the following two options are available:

Credit Note Option:
A credit note equivalent to the advance amount paid will be issued. This credit can be used for any future travel by the client or transferred to a family member, friend, or relative of the client.

Refund Option:
If the client opts for a refund instead, a 10% service charge will be deducted from the total tour cost, and the remaining balance will be refunded.

Mid-Tour Cancellation:
If the client cancels the tour after commencement or midway through the tour, any potential refund will depend entirely on the recoverable amount from hotels or other service providers. The Company will not be responsible for any refund for unused accommodation, transportation, meals, or services.

Cancellation Basis:
All cancellation charges will be calculated on the total tour cost and not on the advance amount paid.