Refund Policy

Cancellation Policy
Refund Terms (Package Cost Basis):
60+ days prior: 80% refund

59–40 days: 50% refund

39–25 days: 25% refund

24–15 days: 15% refund

<15 days: No refund

Special Cases:
Star Cruises: As per cruise operator’s policy

Hotel Bookings: As per supplier's policy

Flight Tickets: As per airline rules

High Peak Season (Dec 20 – Jan 15): No refund

Minimum 10% service charge is applicable on all cancellations.

Post-Departure Cancellations:
No refunds for unused services or accommodation after travel commences.

Refund Procedure
Refunds (if applicable) will be processed within 2–4 weeks.

Bank or card transaction fees will be deducted from the refund. Refunds will be issued in the same currency as payment, without interest.

Jurisdiction
All disputes fall under the exclusive jurisdiction of the courts in Jammu, India.

Medical Fitness & Caution
Some tours involve physical activity and are not suitable for: Heart patients, pregnant women, elderly requiring special care, etc. No medical aid is available during the tour. Tourists must be fit and capable of managing their luggage and physical requirements. A medical fitness certificate is advised before undertaking such tours.

Booking Procedure (Offline Bookings)
<10 days from departure: 100% payment required upfront

10–20 days: 75% payment upfront; balance upon confirmation

>20 days: 50% upfront; balance upon confirmation

For bookings requiring guaranteed confirmation, 100% payment is mandatory.

Any amendments or cancellations will be chargeable as per the cancellation policy.

No Show for Individual (FITS) Visits/Packages
In the event of a no-show or cancellation of tour or travel services due to any unforeseen or unavoidable circumstances, the Company must be informed in writing. The cancellation will be considered effective only from the date the written notification is received by the Company.

Please note:

No refunds will be provided in case of a no-show where the guest fails to arrive without prior written intimation.

All applicable cancellation charges as per the Company’s cancellation policy will apply.

IMPORTANT NOTE
(Applicable to Cancellation of Individual and Group Tours)

Service Charge on Cancellation:
Irrespective of the general cancellation slabs mentioned earlier, if a client cancels the tour/travel services for any reason after the booking has been confirmed, a minimum 10% service charge will be levied on the total cost of the tour package.

Cancellation Due to Natural Calamities / Unavoidable Circumstances:
If cancellation occurs due to natural calamities or unavoidable situations beyond the client’s control, the following two options are available:

Credit Note Option:
A credit note equivalent to the advance amount paid will be issued. This credit can be used for any future travel by the client or transferred to a family member, friend, or relative of the client.

Refund Option:
If the client opts for a refund instead, a 10% service charge will be deducted from the total tour cost, and the remaining balance will be refunded.

Mid-Tour Cancellation:
If the client cancels the tour after commencement or midway through the tour, any potential refund will depend entirely on the recoverable amount from hotels or other service providers. The Company will not be responsible for any refund for unused accommodation, transportation, meals, or services.

Cancellation Basis:
All cancellation charges will be calculated on the total tour cost and not on the advance amount paid.